# Resume * [Work History](#wh) * [Education](#e) * [Certifications & Training](#ct) In order for a team to become the best version of itself, it needs community, mentorship, values, empowerment, and constant growth. I am passionate about creative problem solving and leading my team to deliver exceptional results. ## Work History ### athenaHealth *Principal Site Reliability Engineer (2020 - present)* * Focused on the design and implementation of high visibility projects * Provided architectural oversight of new services and solutions * Promoted code quality, automation practices, and reduction of tech debt * Acted as subject matter expert and final escalation point for key infrastructure services * Developed scripts, tools, and new solutions to solve long-standing issues * DNS - Developed a refreshed DNS infrastructure leveraging host-based networking over BGP, providing seamless failover with a minimal dependence on shared infrastructure. Introduced subdomain-level API key management, integrated into the existing secrets and config management systems. Migrated to a cross-datacenter multi-master database backend. * Jump - Re-designed a jump service architecture which was heavily laden with technical debt and troublesome issues with degraded the user experience. Designed and implemented a scalable solution and custom tools which improve security, reduce areas of significant pain for engineers, improve granularity of access controls, and log escalated access much more comprehensively. *Engineering Manager (2014-2020)* * Managed a team of experienced engineers and contractors using SRE and agile methodologies * Passionately advocated for process improvements to improve team effectiveness * Guided the team to develop supportable, technically sound solutions to challenging problems * Coached team members towards engineering excellence * Proactively fostered a positive working environment, and promoted trust and openness within the team * Worked with stakeholders to identify ways to improve user experience on core infrastructure services, and to develop solutions to meet user needs within acceptable timeframes * Engaged the team in bottom-up release planning to expose the work that provides the maximum value to the business, and determine the scope and projected manpower budget for each effort * Coordinated with the audit team to provide evidence to satisfy SOX, HITRUST, HIPPA, and PCI audit requirements Provided product direction and engineering supervision for Linux infrastructure products including: * On-prem and remote DNS authoritative infrastructure * Essential datacenter services, such as DNS resolvers, LDAP, monitoring, graphing, proxy, and logging * Multi-vendor storage environment including multi-petabyte SAN and NAS solutions * Configuration management using puppet and ansible and code deployment pipelines * OS build, deployment, and patching * Netscaler Load Balancing solutions While at athenaHealth, I had the opportunity to manage the following excellent teams: * Core Infrastructure SRE - maintains the performance, security, and stability of critical Linux infrastructure * Object Storage as a Service - responsible for building an alternative on-premises medical document management platform using OpenStack * Contract Migration Team - a sub-team of contractors focused on a series of migrations from one Domain/DNS platform to another * Contract Build Team - a sub-team of contractors focused on OS build enhancements and replatforming to the next major Linux version* Managed a team of experienced engineers and contractors using SRE and agile methodologies * Passionately advocated for process improvements to improve team effectiveness * Guided the team to develop supportable, technically sound solutions to challenging problems * Coached team members towards engineering excellence * Proactively fostered a positive working environment, and promoted trust and openness within the team * Worked with stakeholders to identify ways to improve user experience on core infrastructure services, and to develop solutions to meet user needs within acceptable timeframes * Engaged the team in bottom-up release planning to expose the work that provides the maximum value to the business, and determine the scope and projected manpower budget for each effort * Coordinated with the audit team to provide evidence to satisfy SOX, HITRUST, HIPPA, and PCI audit requirements Provided product direction and engineering supervision for Linux infrastructure products including: * On-prem and remote DNS authoritative infrastructure * Essential datacenter services, such as DNS resolvers, LDAP, monitoring, graphing, proxy, and logging * Multi-vendor storage environment including multi-petabyte SAN and NAS solutions * Configuration management using puppet and ansible and code deployment pipelines * OS build, deployment, and patching * Netscaler Load Balancing solutions While at athenaHealth, I had the opportunity to manage the following excellent teams: * Core Infrastructure SRE - maintains the performance, security, and stability of critical Linux infrastructure * Object Storage as a Service - responsible for building an alternative on-premises medical document management platform using OpenStack * Contract Migration Team - a sub-team of contractors focused on a series of migrations from one Domain/DNS platform to another * Contract Build Team - a sub-team of contractors focused on OS build enhancements and replatforming to the next major Linux version ### eCommerce Consulting (Self Employed) *Owner and Principal Consultant (2009 - 2015)* * Managed a team of consultants and provided training and quality control * Managed web hosting, including front end caching, CDN, and high-availability and scalability * WordPress, Drupal, Node.js, and custom PHP application hosting * Custom development of Symfony2 and Node.js applications * Provided support fo Windows and Mac desktops * Building and maintaining small and medium sized networks * Advanced support of Debian, Ubuntu, CentOS, RedHat, and Gentoo servers * Linux Application Support, including Apache, MySQL, Memcached, Oracle Linux Clustering and Virtualization, and NFS. * Professional services including software development * Provided development support and programming resources *ZeroLag Hosting (Enterprise Systems Consultant) (2014 - 2015)* Provided enhanced support to enterprise customers, including: * monitoring and alert management * break/fix as needed * live chat during peak periods * datacenter on-site maintenance *ZeroLag Hosting (Engineering Manager Consultant) (2012 - 2014)* Guided the development of new products and services including: * Enterprise support based on Debian/RHEL operating systems and puppet. * Foreman web interface for config management and deployment. * Load Testing and High performance PHP-based LAMP stack * Professional Services relating to system administration and custom configs * Standardized web cluster configuration including NFS backend Developed new procedures and tools to improve Linux and Enterprise support: * Built a custom dashboard to prioritize tickets by both priority and age, improving response times * Implemented a "Request for Information" process to supplement ticket triage * Improved provisioning speed and accuracy through rapid-deployment scripts * Designed and implemented a objective QA system for support requests and projects Managed the Linux Support Team, which is responsible for the following: * Management of Debian(3-7), RHEL/CentOS(3-6) customer servers * Support of the LAMP stack and assisting the customer with advanced requests * LAMP stack optimization, performance troubleshooting, and tuning * Magento and WordPress optimization * Development of standards for Magento and WordPress. Managed the Linux Enterprise Team, which is responsible for the following: * Management of enterprise customers, including custom architecture and thorough documentation * Professional services relating to system administration * Development of standards for Linux-based products and services * Config management, including puppet and foreman. Managed the MySQL Team, which is responsible for the following: * Standards for MySQL solutions * Advanced MySQL support for general and enterprise Linux customers * Maintaining MySQL databases on Linux servers Managed the Linux Engineering Team, which is responsible for the following: * Linux deployments and documentation around new installs * Infrastructure development, especially around deployment *Excite Networks (System Consultant) (2009 - 2012)* * Provided off-hours support for Linux systems * Supported an active web forum for developers and IT professionals * Utilized Oracle Virtualization Manager and load balancers to provide a highly-available LAMP stack ### The Planet *Senior Linux Administrator (2006 - 2010)* * Supported an infrastructure of over 20,000 Linux servers spanning 8 datacenters in 2 cities * Managed projects for six months, including: milestones, work breakdown, documentation, scheduling, and reporting using MS Project Server * Deployed, upgraded, maintained, and supported internal infrastructure running on Red Hat Enterprise Linux (releases 3-5) * Managed a Red Hat Satellite Network for internal and customer use, including certificate management, package creation, and deployment * Provided final-tier support of complex customer support issues and worked with vendors to identify and resolve bugs * Maintained an in-house auto-provisioning system that relies on PXE and web API's to automatically move servers through the various stages of system deployment * Managed multiple Evault InfoStage backup vaults each supporting thousands Windows and Linux clients * Managed a NAS (vsftpd/samba) environment with over 7000 customer accounts and hundreds of simultaneous connections at any given time * Managed NetApp 3020C and Dell PowerVault MD3000i SAN environments for internal infrastructure, including diskless Linux systems using HBAs for iSCSI boot * Built a number of internal tools in Perl, Python, and Ruby improving system automation and supportent, especially around deployment and configuration management * System automation and tools * Created and maintained dashboards to identify and remediate trouble spots in the internal provisioning system ### Dickies Medical Uniforms *Server Engineer (2005 - 2006)* * Implemented a trouble ticket system to improve end-user satisfaction * Implemented and provided content for knowledgebase system * Performed training to employees on a wide variety of topics relating the business technology * Built an Active Directory infrastructure and migrated 150 workstations and several remote devices to that infrastructure * Managed Group Policies, Exchange server, SQL Server, and IIS deployed in a highly-available configuration. ### Freelance Consulting (Self-Employed) *Wilson-Bennett Technology (2004)* * Developed recruiting application with customized hiring workflows for multiple sites * Developed phone-based survey software. * Supported MSSQL databases, Windows Server 2003, and Windows XP. *Operated Synthesis Hosting (2003 - 2004)* * Developed recruiting application with customized hiring workflows for multiple sites * Developed phone-based survey software. * Supported MSSQL databases, Windows Server 2003, and Windows XP. *Co-Operated KingSki Computers (2001 - 2003)* * Built, supported, and repaired computers and networks for individuals and small businesses * Supported Windows 95, 98, ME, 2000, XP * Supported Office 95, 97, XP, 2000, 2003 ## Education *University of Phoenix* **Bachelor of Science in Business Administration, Information Systems** (2009) Courses of Interest: * RES341,342 Research & Evaluation I & II * FIN324,325 Financial Analysis for Managers I & II * BSA405 End-User Business Applications * ECO360 Economics for Business I * DBM380 Database Concepts * MGT350 Critical Thinking: Decision Making * CIS319 Computers & Information Processing * BSA375 Fundementals of Business Systems Development * POS420 Introduction to Unix * MGT330 Management: Theory, Practice, Application * NTC360 Network & Telecommunications Concepts * OSC301 Operations Management * MGT331 Organizational Behavior * OSC300 Strategic Supply Chain Management * CMGT410 Project Planning & Implementation * EBUS400 E-Business *Liberty Baptist Theological Seminary* Graduate(master) studies in church ministries and pastoral counseling * American Association of Christian Counselors * Association of Biblical Counselors *Harding University* Undergraduate(bachelor) studies in youth ministry and computer science * Teaching Assistant for Internet Development * Alpha Tau Epsilon * Harding Linux User Group * Film Studies Association * Honors Society * Academic Scholarship Courses of Interest: * COMP445 GUI Programming * COMP250 Internet Development * COMP268 Assembler & Architecture * COMP301 Software Engineering *Lamar High School* Honor Graduate (2003) * GPA 3.9/4.0 * Early Graduate * National Honor Scoiety * AP Computer Science A (score 5/5) * AP Computer Science AB (score 5/5) * Universitty of Texas in Arlington Robotics Competition, Team Leader (2003) * Computer Science Club, President (2003) * Computer Science Club, Vice President (2002) * Tarrant County College Dual-credit Program ## Certifications & Training *RedHat Certified Engineer* Credential 805010092649118 * Red Hat Certified Technician 4 * Red Hat Certified Engineer 4 * Red Hat Certified Technican 5 * Red Hat Certified Engineer 5 *Tripwire Certified Professional* Additional Training: * BSA: Wood Badge (leadership intensive) * athenaHealth: Managing People 2.0 * athenaHealth: Managing People * Red Hat: CEPH125 Red Hat Ceph Storage Architecture and Administration * Microsoft: MCSE: Security Training * FEMA: ICS-100, IS-00100.a Introduction to the Incident Command System * FEMA: ICS-200, IS-00200.a ICS for Single Resources and Initial Active Incidents * FEMA: IS-00700.a National Incident Management System (NIMS) an Introduction You can also view my [LinkedIn profile][li] or my [PDF resume][pdf]. [li]: https://www.linkedin.com/in/cameroncking/ [pdf]: /~c5n/resume/cameronking.pdf