You are viewing: ~c5n/pages/resume/.
See also: scouting, projects, consulting, resume.

Resume

In order for a team to become the best version of itself, it needs community, mentorship, values, empowerment, and constant growth. I am passionate about creative problem solving and leading my team to deliver exceptional results.

Work History

athenaHealth

Lead Site Reliability Engineer (2020 - present)

Focused on the design and implementation of high visibility projects within Core Infrastructure SRE.

  • DNS - Developed a refreshed DNS infrastructure leveraging host-based networking over BGP, providing seamless failover with a minimal dependence on shared infrastructure. Introduced subdomain-level API key management, integrated into the existing secrets and config management systems. Migrated to a cross-datacenter multi-master database backend.

Engineering Manager (2014-2020)

  • Managed a team of experienced engineers and contractors using SRE and agile methodologies
  • Passionately advocated for process improvements to improve team effectiveness
  • Guided the team to develop supportable, technically sound solutions to challenging problems
  • Coached team members towards engineering excellence
  • Proactively fostered a positive working environment, and promoted trust and openness within the team
  • Worked with stakeholders to identify ways to improve user experience on core infrastructure services, and to develop solutions to meet user needs within acceptable timeframes
  • Engaged the team in bottom-up release planning to expose the work that provides the maximum value to the business, and determine the scope and projected manpower budget for each effort
  • Coordinated with the audit team to provide evidence to satisfy SOX, HITRUST, HIPPA, and PCI audit requirements

Provided product direction and engineering supervision for Linux infrastructure products including:

  • On-prem and remote DNS authoritative infrastructure
  • Essential datacenter services, such as DNS resolvers, LDAP, monitoring, graphing, proxy, and logging
  • Multi-vendor storage environment including multi-petabyte SAN and NAS solutions
  • Configuration management using puppet and ansible and code deployment pipelines
  • OS build, deployment, and patching
  • Netscaler Load Balancing solutions

While at athenaHealth, I had the opportunity to manage the following excellent teams:

  • Core Infrastructure SRE - maintains the performance, security, and stability of critical Linux infrastructure
  • Object Storage as a Service - responsible for building an alternative on-premises medical document management platform using OpenStack
  • Contract Migration Team - a sub-team of contractors focused on a series of migrations from one Domain/DNS platform to another
  • Contract Build Team - a sub-team of contractors focused on OS build enhancements and replatforming to the next major Linux version* Managed a team of experienced engineers and contractors using SRE and agile methodologies
  • Passionately advocated for process improvements to improve team effectiveness
  • Guided the team to develop supportable, technically sound solutions to challenging problems
  • Coached team members towards engineering excellence
  • Proactively fostered a positive working environment, and promoted trust and openness within the team
  • Worked with stakeholders to identify ways to improve user experience on core infrastructure services, and to develop solutions to meet user needs within acceptable timeframes
  • Engaged the team in bottom-up release planning to expose the work that provides the maximum value to the business, and determine the scope and projected manpower budget for each effort
  • Coordinated with the audit team to provide evidence to satisfy SOX, HITRUST, HIPPA, and PCI audit requirements

Provided product direction and engineering supervision for Linux infrastructure products including:

  • On-prem and remote DNS authoritative infrastructure
  • Essential datacenter services, such as DNS resolvers, LDAP, monitoring, graphing, proxy, and logging
  • Multi-vendor storage environment including multi-petabyte SAN and NAS solutions
  • Configuration management using puppet and ansible and code deployment pipelines
  • OS build, deployment, and patching
  • Netscaler Load Balancing solutions

While at athenaHealth, I had the opportunity to manage the following excellent teams:

  • Core Infrastructure SRE - maintains the performance, security, and stability of critical Linux infrastructure
  • Object Storage as a Service - responsible for building an alternative on-premises medical document management platform using OpenStack
  • Contract Migration Team - a sub-team of contractors focused on a series of migrations from one Domain/DNS platform to another
  • Contract Build Team - a sub-team of contractors focused on OS build enhancements and replatforming to the next major Linux version

eCommerce Consulting (Self Employed)

Owner and Principal Consultant (2009 - 2015)

  • Managed a team of consultants and provided training and quality control
  • Managed web hosting, including front end caching, CDN, and high-availability and scalability
  • WordPress, Drupal, Node.js, and custom PHP application hosting
  • Custom development of Symfony2 and Node.js applications
  • Provided support fo Windows and Mac desktops
  • Building and maintaining small and medium sized networks
  • Advanced support of Debian, Ubuntu, CentOS, RedHat, and Gentoo servers
  • Linux Application Support, including Apache, MySQL, Memcached, Oracle Linux Clustering and Virtualization, and NFS.
  • Professional services including software development
  • Provided development support and programming resources

ZeroLag Hosting (Enterprise Systems Consultant) (2014 - 2015)

Provided enhanced support to enterprise customers, including:

  • monitoring and alert management
  • break/fix as needed
  • live chat during peak periods
  • datacenter on-site maintenance

ZeroLag Hosting (Engineering Manager Consultant) (2012 - 2014)

Guided the development of new products and services including:

  • Enterprise support based on Debian/RHEL operating systems and puppet.
  • Foreman web interface for config management and deployment.
  • Load Testing and High performance PHP-based LAMP stack
  • Professional Services relating to system administration and custom configs
  • Standardized web cluster configuration including NFS backend

Developed new procedures and tools to improve Linux and Enterprise support:

  • Built a custom dashboard to prioritize tickets by both priority and age, improving response times
  • Implemented a “Request for Information” process to supplement ticket triage
  • Improved provisioning speed and accuracy through rapid-deployment scripts
  • Designed and implemented a objective QA system for support requests and projects

Managed the Linux Support Team, which is responsible for the following:

  • Management of Debian(3-7), RHEL/CentOS(3-6) customer servers
  • Support of the LAMP stack and assisting the customer with advanced requests
  • LAMP stack optimization, performance troubleshooting, and tuning
  • Magento and WordPress optimization
  • Development of standards for Magento and WordPress.

Managed the Linux Enterprise Team, which is responsible for the following:

  • Management of enterprise customers, including custom architecture and thorough documentation
  • Professional services relating to system administration
  • Development of standards for Linux-based products and services
  • Config management, including puppet and foreman.

Managed the MySQL Team, which is responsible for the following:

  • Standards for MySQL solutions
  • Advanced MySQL support for general and enterprise Linux customers
  • Maintaining MySQL databases on Linux servers

Managed the Linux Engineering Team, which is responsible for the following:

  • Linux deployments and documentation around new installs

  • Infrastructure development, especially around deployment

Excite Networks (System Consultant) (2009 - 2012)

  • Provided off-hours support for Linux systems
  • Supported an active web forum for developers and IT professionals
  • Utilized Oracle Virtualization Manager and load balancers to provide a highly-available LAMP stack

The Planet

Senior Linux Administrator (2006 - 2010)

  • Supported an infrastructure of over 20,000 Linux servers spanning 8 datacenters in 2 cities
  • Managed projects for six months, including: milestones, work breakdown, documentation, scheduling, and reporting using MS Project Server
  • Deployed, upgraded, maintained, and supported internal infrastructure running on Red Hat Enterprise Linux (releases 3-5)
  • Managed a Red Hat Satellite Network for internal and customer use, including certificate management, package creation, and deployment
  • Provided final-tier support of complex customer support issues and worked with vendors to identify and resolve bugs
  • Maintained an in-house auto-provisioning system that relies on PXE and web API’s to automatically move servers through the various stages of system deployment
  • Managed multiple Evault InfoStage backup vaults each supporting thousands Windows and Linux clients
  • Managed a NAS (vsftpd/samba) environment with over 7000 customer accounts and hundreds of simultaneous connections at any given time
  • Managed NetApp 3020C and Dell PowerVault MD3000i SAN environments for internal infrastructure, including diskless Linux systems using HBAs for iSCSI boot
  • Built a number of internal tools in Perl, Python, and Ruby improving system automation and supportent, especially around deployment and configuration management
  • System automation and tools
  • Created and maintained dashboards to identify and remediate trouble spots in the internal provisioning system

Dickies Medical Uniforms

Server Engineer (2005 - 2006)

  • Implemented a trouble ticket system to improve end-user satisfaction
  • Implemented and provided content for knowledgebase system
  • Performed training to employees on a wide variety of topics relating the business technology
  • Built an Active Directory infrastructure and migrated 150 workstations and several remote devices to that infrastructure
  • Managed Group Policies, Exchange server, SQL Server, and IIS deployed in a highly-available configuration.

Freelance Consulting (Self-Employed)

Wilson-Bennett Technology (2004)

  • Developed recruiting application with customized hiring workflows for multiple sites
  • Developed phone-based survey software.
  • Supported MSSQL databases, Windows Server 2003, and Windows XP.

Operated Synthesis Hosting (2003 - 2004)

  • Developed recruiting application with customized hiring workflows for multiple sites
  • Developed phone-based survey software.
  • Supported MSSQL databases, Windows Server 2003, and Windows XP.

Co-Operated KingSki Computers (2001 - 2003)

  • Built, supported, and repaired computers and networks for individuals and small businesses
  • Supported Windows 95, 98, ME, 2000, XP
  • Supported Office 95, 97, XP, 2000, 2003

Education

University of Phoenix
Bachelor of Science in Business Administration, Information Systems (2009)

Courses of Interest:

  • RES341,342 Research & Evaluation I & II
  • FIN324,325 Financial Analysis for Managers I & II
  • BSA405 End-User Business Applications
  • ECO360 Economics for Business I
  • DBM380 Database Concepts
  • MGT350 Critical Thinking: Decision Making
  • CIS319 Computers & Information Processing
  • BSA375 Fundementals of Business Systems Development
  • POS420 Introduction to Unix
  • MGT330 Management: Theory, Practice, Application
  • NTC360 Network & Telecommunications Concepts
  • OSC301 Operations Management
  • MGT331 Organizational Behavior
  • OSC300 Strategic Supply Chain Management
  • CMGT410 Project Planning & Implementation
  • EBUS400 E-Business

Liberty Baptist Theological Seminary
Graduate(master) studies in church ministries and pastoral counseling

  • American Association of Christian Counselors
  • Association of Biblical Counselors

Harding University
Undergraduate(bachelor) studies in youth ministry and computer science

  • Teaching Assistant for Internet Development
  • Alpha Tau Epsilon
  • Harding Linux User Group
  • Film Studies Association
  • Honors Society
  • Academic Scholarship

Courses of Interest:

  • COMP445 GUI Programming
  • COMP250 Internet Development
  • COMP268 Assembler & Architecture
  • COMP301 Software Engineering

Lamar High School
Honor Graduate (2003)

  • GPA 3.9/4.0
  • Early Graduate
  • National Honor Scoiety
  • AP Computer Science A (score 5/5)
  • AP Computer Science AB (score 5/5)
  • Universitty of Texas in Arlington Robotics Competition, Team Leader (2003)
  • Computer Science Club, President (2003)
  • Computer Science Club, Vice President (2002)
  • Tarrant County College Dual-credit Program

Certifications & Training

RedHat Certified Engineer
Credential 805010092649118

  • Red Hat Certified Technician 4
  • Red Hat Certified Engineer 4
  • Red Hat Certified Technican 5
  • Red Hat Certified Engineer 5

Tripwire Certified Professional

Additional Training:

  • BSA: Wood Badge (leadership intensive)
  • athenaHealth: Managing People 2.0
  • athenaHealth: Managing People
  • Red Hat: CEPH125 Red Hat Ceph Storage Architecture and Administration
  • Microsoft: MCSE: Security Training
  • FEMA: ICS-100, IS-00100.a Introduction to the Incident Command System
  • FEMA: ICS-200, IS-00200.a ICS for Single Resources and Initial Active Incidents
  • FEMA: IS-00700.a National Incident Management System (NIMS) an Introduction

You can also view my LinkedIn profile or my PDF resume.